Rogers No Phone

[Canuck]

We moved our office last Friday (November 28th). Three floors up, within the same building. Called Rogers one month ago to request transfer of phone and internet service.

Last Friday (Nov. 28th) , internet service transferred without incident (see footnote 1). That technician 'only worked on data lines', but he advised that there was nothing in the system for a phone transfer.

Call #1 to Rogers on Friday:

Customer: "We arranged with Rogers to transfer our phone service today"

Rogers No Phone: "We do have it in our system. Here is your MAC number. I'll follow up and call you back with an estimated time for technician's arrival."

Customer: "Call me back? The phone is in the office I moved out of. How are you going to call me back?"

Rogers No Phone: "Good point. Can I have your cell number? (Customer provides Cell #)

Call # 2 to Rogers No Phone on Friday:

- Exact same as above, except MAC # was provided by Customer for ease of tracing.

- Call ended with Rogers rep. saying this matter is impt. and a manager would call me back.

- Customer asked whether they had cell # in file. No, manager would call me on existing line

- Customer dented desk with telephone handset (and provided his cell # again)

Call # 3 to Rogers No Phone on Friday (4:30 pm):

- Exact same as above

- Customer once again provided Cell #

- Customer assured service technician would attend at 9 am on Monday

_________

Monday 9 am

- No technician

- Customer calls Rogers No Phone from his cell phone.

- Customer advised that initial order taken 'wrong'

- Customer advised that Friday's customer service reps. were 'wrong'

- Order must be re-issued, and a manager will call back with date of new installation

- Customer thought he heard wrong... " Did you said what date, or what time today?"

- Customer advised that he would receive a call back with new date.

- #%!* - after many levels of 'management', customer advised that he has to wait for a call with a new date.

Monday pm

- Rogers No Phone calls customer to advise that new installation / transfer date is Tuesday December 9th. 10 days after the originally scheduled date.

____________

MORAL of the STORY - DO NOT GO NEAR ROGERS HOME or BUSINESS TELEPHONE SERVICE.

____________

Rogers wanted to become a phone company and, lo and behold, they are.

Footnote 1 - The transfer of data was done without incident to this office. A neighbour lost cable service for 4 days. Too many data cables were disconnected.

Disclaimer - The term 'no phone' was first used to describe a helmet to helmet communication system. That system, at least, allowed every 3rd word to be heard. With Rogers No Phone you get what's advertised - No Phone.

[Domino]

Finally someone else has issues!!! :poke:

[Canuck]

Finally someone else has issues!!! :poke:

Call me.

[revrnd]

Now that Ted died, you probably won't get it done.

I've had a hate on for the company ever since their "negative billing" fiasco years ago.

After he bought "Skydome" (no The ) & renamed it the Rogers Centre, 1 of the DJs on 97.7 in St. Kitts always referred to is "The venue formerly known as Skydome" when she'd be doing the concert listings. She called it that for several months. I don't know if she stopped calling it on her own or if she was told to stop.

[Viper]

Now that Ted died, you probably won't get it done.

Wanna Bet?

I've had a hate on for the company ever since their "negative billing" fiasco years ago.

AGREED, he really screwed up with that Negative sales campaign.

After he bought "Skydome" & renamed it the Rogers Centre, 1 of the DJs on 97.7 in St. Kitts always referred to is "The venue formerly known as Skydome" when she'd be doing the concert listings. She called it that for several months. I don't know if she stopped calling it on her own or if she was told to stop.

That would be Kristy Knight aka KK and she rocks!

[revrnd]

That would be Kristy Knight aka KK and she rocks!

We have a winner!

[The Groomer Guy]

Man That Sucks!! But the post is funny, Well said. You should Sue them, Find a good lawyer and give them Hell. Bahahahahah. And make Sure they are not With rogers and His Phone Works lol.

Anyways we wil be laughing about it at the ride in PS drinking beers in Feb. Cheers.

[slomo]

AGREED, he really screwed up with that Negative sales campaign.

Actually, the person responsible for the negative billing was John Tory, Ted Roger's bum buddy from Upper Canada College, failed candidate for mayor for city of Toronto (among other attempts at various things needing votes) and current Conservative leader in the province of Ontario. You might want to keep that tidbit in mind next provincial election...I always do.....

[teener]

They are all the same. Had an almost identical experience with Bell. I don't have a land line and it almost blew their minds when I tried to set up an satellite TV/internet account. Go figure -a customer with cell phone only in the 21st century - who'd have thunk it?

Took me 6 weeks to get hooked up while they sat around scratching their corporate a$$es. :curse:

I am not prejudiced - I hate them all the same!

[Domino]

They are all the same. Had an almost identical experience with Bell. I don't have a land line and it almost blew their minds when I tried to set up an satellite TV/internet account. Go figure -a customer with cell phone only in the 21st century - who'd have thunk it?

Took me 6 weeks to get hooked up while they sat around scratching their corporate a$$es. :curse:

I am not prejudiced - I hate them all the same!

They all have there heads up their a$$es.

The new phone companies, old cable companies, are getting a rude awakening. Phone service is an essential service, porn on your cable TV is not....

[SlowTouringGuy]

Phone service is an essential service, porn on your cable TV is not....

Speak for youself

[Faceman]

We have a very close friend who is selling for a small Communications company called Wightman Telecom. It's based out of Clifford (small s/w Ontario community) She's been selling phone, internet,television now for over a year in Southwest Ontario. Places such as Listowel, Mount Forest , she's going to take probably 85 percent of the market... Why is the easy question

Dial 310-BELL sometime...

The number one question that she is receiving " When I call you, will I get someone that I can understand.I won't get into the similar 6 weeks install story.

[kingpin006]

I also love the shell game the cell providers are playing with their discount brands like KooDoo and what ever they call the rest of them. Currently I believe all the so called cut rate cell providers are owned by the big cell providers like Bell and Rogers.

So then they tell us that system access fees are something they have to charge but they don't have to charge them on their off brands- that's strange. I looked into this and they tell me that it's a Government imposed fee but the Government dropped that fee a couple of years ago. I guess nobody told the cell providers that little tid bit of info.

[Domino]

I also love the shell game the cell providers are playing with their discount brands like KooDoo and what ever they call the rest of them. Currently I believe all the so called cut rate cell providers are owned by the big cell providers like Bell and Rogers.

So then they tell us that system access fees are something they have to charge but they don't have to charge them on their off brands- that's strange. I looked into this and they tell me that it's a Government imposed fee but the Government dropped that fee a couple of years ago. I guess nobody told the cell providers that little tid bit of info.

Koodo = Telus

Fido = Rogers

Solo = Bell

Presidents Choice is a reseller of the Bell Network

Virgin Mobile is a reseller of Bell (VM is 50% owned by Bell and 50% by Virgin)

* Reseller pay per minute of usage, they are free to market however they wish, so long as they pay the bills.

What was once a Licensing fee collected on behalf the Department of Communication (now Industry Canada) and paid directly to the Canadian Government stopped a lot of years ago (18 or so). It was replaced by a fee structure that charges the carrier for the licensing the cell towers (a complicated matrix) instead of the consumer's Cellphone.

The carriers only charge Customers who pay the most, prepaid customers do not pay the system access fee. It is not a government or licensing charge and they cannot call it that. It is suppose to help recover the system license fees paid by the carriers to Industry Canada. The fees collected cover those charges and then have a multiplication factor of somewhere between 2 and 3. So the increase in fees in nothing more than profit! If they charged everyone $3, they could likely cover the fees. or just build it in.

Bell, Telus & Rogers are not required to charge this fee, and they make a lot of money from it!

[Easy Rider]

Phone service is an essential service, porn on your cable TV is not....

Speak for youself

Exactly!

Dom; When did you become an old fuddie duddie? :poke:

[kingpin006]

I also love the shell game the cell providers are playing with their discount brands like KooDoo and what ever they call the rest of them. Currently I believe all the so called cut rate cell providers are owned by the big cell providers like Bell and Rogers.

So then they tell us that system access fees are something they have to charge but they don't have to charge them on their off brands- that's strange. I looked into this and they tell me that it's a Government imposed fee but the Government dropped that fee a couple of years ago. I guess nobody told the cell providers that little tid bit of info.

Koodo = Telus

Fido = Rogers

Solo = Bell

Presidents Choice is a reseller of the Bell Network

Virgin Mobile is a reseller of Bell (VM is 50% owned by Bell and 50% by Virgin)

* Reseller pay per minute of usage, they are free to market however they wish, so long as they pay the bills.

What was once a Licensing fee collected on behalf the Department of Communication (now Industry Canada) and paid directly to the Canadian Government stopped a lot of years ago (18 or so). It was replaced by a fee structure that charges the carrier for the licensing the cell towers (a complicated matrix) instead of the consumer's Cellphone.

The carriers only charge Customers who pay the most, prepaid customers do not pay the system access fee. It is not a government or licensing charge and they cannot call it that. It is suppose to help recover the system license fees paid by the carriers to Industry Canada. The fees collected cover those charges and then have a multiplication factor of somewhere between 2 and 3. So the increase in fees in nothing more than profit! If they charged everyone $3, they could likely cover the fees. or just build it in.

Bell, Telus & Rogers are not required to charge this fee, and they make a lot of money from it!

Thank's Domino that's what I was trying to say.

[Domino]

I also love the shell game the cell providers are playing with their discount brands like KooDoo and what ever they call the rest of them. Currently I believe all the so called cut rate cell providers are owned by the big cell providers like Bell and Rogers.

So then they tell us that system access fees are something they have to charge but they don't have to charge them on their off brands- that's strange. I looked into this and they tell me that it's a Government imposed fee but the Government dropped that fee a couple of years ago. I guess nobody told the cell providers that little tid bit of info.

Koodo = Telus

Fido = Rogers

Solo = Bell

Presidents Choice is a reseller of the Bell Network

Virgin Mobile is a reseller of Bell (VM is 50% owned by Bell and 50% by Virgin)

* Reseller pay per minute of usage, they are free to market however they wish, so long as they pay the bills.

What was once a Licensing fee collected on behalf the Department of Communication (now Industry Canada) and paid directly to the Canadian Government stopped a lot of years ago (18 or so). It was replaced by a fee structure that charges the carrier for the licensing the cell towers (a complicated matrix) instead of the consumer's Cellphone.

The carriers only charge Customers who pay the most, prepaid customers do not pay the system access fee. It is not a government or licensing charge and they cannot call it that. It is suppose to help recover the system license fees paid by the carriers to Industry Canada. The fees collected cover those charges and then have a multiplication factor of somewhere between 2 and 3. So the increase in fees in nothing more than profit! If they charged everyone $3, they could likely cover the fees. or just build it in.

Bell, Telus & Rogers are not required to charge this fee, and they make a lot of money from it!

Thank's Domino that's what I was trying to say.

No problem, glad to step on the soapbox with you.

[theedge]

Changed from Bell to Rogers a year ago for my phone and internet. With bell my internet went down twice a day, taking 1 to 4 hours to get back on, my home phone was terrible for a long time. In two years of complaining had 26 service calls and every time the problem was at their end. It also cost me 150 dollars to get out of a contract with Bell that in six years I never had. I've had no problems once I switched to Rogers.

All that said one is no better than the other. Customer service ends when the call to them ends. if you can understand who your talking to..

:curse:

[Domino]

Changed from Bell to Rogers a year ago for my phone and internet. With bell my internet went down twice a day, taking 1 to 4 hours to get back on, my home phone was terrible for a long time. In two years of complaining had 26 service calls and every time the problem was at their end. It also cost me 150 dollars to get out of a contract with Bell that in six years I never had. I've had no problems once I switched to Rogers.

All that said one is no better than the other. Customer service ends when the call to them ends. if you can understand who your talking to..

:curse:

I have heard about the magic contracts. It seems to be magic how you end up on one..... I think someone should start a lawsuit against deceptive contract application.

[theedge]

Your right Dom

When it will cost you two hundred for a lawyer to save 150 they know most people can't afford or won't do it.

[Domino]

Your right Dom

When it will cost you two hundred for a lawyer to save 150 they know most people can't afford or won't do it.

And if you refuse to pay, they send you to a collection agency, where you must prove you do not owe it, they do not have to prove you do

[slomo]

Customer service ends when the call to them ends. if you can understand who your talking to..

Heard about this trick for Bell....when given a choice choose a French customer assistance person....they are in Canada and can usually speak English....most don't mind as the more calls, the more secure their jobs.

[Dano]

My experience with Rogers was no where near the problems I had with Bell. If fact I got rid of everything I had with bell and will never return. The more you dig into these telicoms, the worse it is. The big 3 telicoms are raking in amonst the highest profits in the world,

[Domino]

My experience with Rogers was no where near the problems I had with Bell. If fact I got rid of everything I had with bell and will never return. The more you dig into these telicoms, the worse it is. The big 3 telicoms are raking in amonst the highest profits in the world,

[wannago]

Oh god don't get me started on the phone service providers!! Oh never mind I'm started now!! :curse:

Bell, took me two years, heavy medication and a translator to get a phone at the cottage! Seems they really didn't want to honour the CRTC ruling for remote area's... $1000 to hook up regardless of how far they had to bring the line in. Many, many appointments and screw ups, finally get an appointment, leave work drive 4hrs to get to the cottage for next day appointment. Never shows up... call Bell they say that our cottage is water access only and the guy can't get in... wait I'll lower the pontoons on the pickup sitting in my driveway and go pick the fool up!! another month before I actually got service!

Of course we also have to call them at least three times a year cause we loose service. Last repair guy told us out of 25 wires (?) only five were working? He also recommended choosing French as at least you will be speaking to a Canadian that can likely speak fluent english. Did you know that the employee's in Bombay have no idea what a cottage is? And that you may not be able to be there at their whim???

Okay on to Rogers, hubby had a three year contract with them, long enough ago that the phone was a huge old bag phone. Worked great, no more bag phones, smaller Rogers cell phones just don't work in our village, calls them to cancel service. Wait you can't do that you have a contract... no we don't we never signed one????? By accepting the new phone (which we paid for) you are obligated for another three years. Oh I don't think so!! We have now been in "collections" for about 6years, have made a lot of new friends all across Canada but have yet to pay a bill.

Okay end of rant!

Thank you, I think I feel better now after getting that out, or maybe just maybe it's the alcohol kicking in???