They don't seem to care about customer loyalty to certain smaller stores. Must be working or they wouldn't do it. 1200 service I had last year was one reason I went back to a two stroke. Big dealers have a check this check that price. All I had done was an oil change and put  battery in.  No other parts were used besides some cleaning supplies and relay for reverse. Did. Chaincase too along with clean clutches. At my old smaller dealer a similar service would be 700 ish tops. They have to pay for these stores too someone too. It's not free. Same thing with tractors now too. We have been turning  our own wrenches when stuff is out of warranty. My friend just had a tractor come out of shop 4,000 bucks all they did was replace a sensor. He was shocked. It' 5  year old tractor just out of warranty. 

I thought I heard or read something recently that BRP exceeded their targets - it was a positive vs. negative I am sure of it. Maybe not a sled related $$ figure, but as a whole.   As for dealers, you sometimes get what you give - I may have a great experience and the next person claims a lousy one with the same dealer.....what is the common denominator.    

It's happening all over the place, things are not what they "appear", 99% of the time. If you were to pull back the curtains, you would likely see the real story of what is actually going on at a lot of these dealerships.    

Rocky's HD in London closed apparently because of this as well as the dealer in Cambridge and some others in Ontario. Overheads just too high. Very shortsighted decision by Harley's management. They lost representation in many major markets.

We’re still doing that, similar to Harley, they were wanting dealer buildings to have highway/roadside visibility. Real estate is expensive as we all know.   Their demands to be able to sell their product were/are significant, with most, if not all risk sitting with the dealer.   no thanks