Royal sent me an update this morning:   Hi there,   Thanks for reaching back out. Due to the technical difficulties, our warehouse has reverted to a manual picking/shipping process. Orders are slowly being shipped out. Once shipped, you should receive an email with the tracking information.   To answer your questions,   At this time, I cannot guarantee a shipping time. Internal Software issue. Yes, we will be at the show. At this time, we have not released the details on any discount/promotions or sales at the show.  

sounds like a hack and/or a virus causing the issue......should get an email soon stating your person info was exposed but nothing of serious nature.

I finally just took the drive. I was told by more than one employee that the entire system was down. That was atleast a couple weeks ago. Staff had to physically go into the warehouse to search for items. Chaos.

This is the first year that I had serious second thoughts about doing trail installation. It has passed, we are at it while the fields are dry and getting more enthused as I go. Fortunately our volunteers have finished the MOU's up and the map is green so we are in good shape for Oct. 22nd.

Does anyone know what is happening at Royal distributing?   I ordered a DID chain several weeks ago (stock item) and got an order number. I heard nothing further from them so I sent a follow-up email yesterday. I got the following response. I sent a second follow-up email and got no response, so far.    Hi there,   Thanks for reaching out. We are currently experiencing some company wide technical difficulties with our internal system.   Due to the technical difficulties, our warehouse is currently behind causing orders to be delayed. Orders are slowly being shipped out. When your order ships, you should receive an email with the tracking information.   We ask for your patience while we as a company work out a solution.   Again, we apologize for the inconvenience.   Please feel free to reach out if you have any questions or concerns.   Ride Safe,