coolbane Posted October 22, 2024 Posted October 22, 2024 Does anyone know what is happening at Royal distributing? I ordered a DID chain several weeks ago (stock item) and got an order number. I heard nothing further from them so I sent a follow-up email yesterday. I got the following response. I sent a second follow-up email and got no response, so far. Hi there, Thanks for reaching out. We are currently experiencing some company wide technical difficulties with our internal system. Due to the technical difficulties, our warehouse is currently behind causing orders to be delayed. Orders are slowly being shipped out. When your order ships, you should receive an email with the tracking information. We ask for your patience while we as a company work out a solution. Again, we apologize for the inconvenience. Please feel free to reach out if you have any questions or concerns. Ride Safe, Quote
95rxl650 Posted October 22, 2024 Posted October 22, 2024 I finally just took the drive. I was told by more than one employee that the entire system was down. That was atleast a couple weeks ago. Staff had to physically go into the warehouse to search for items. Chaos. Quote
stoney Posted October 22, 2024 Posted October 22, 2024 sounds like a hack and/or a virus causing the issue......should get an email soon stating your personal info was exposed but nothing of serious nature. 1 Quote
coolbane Posted October 22, 2024 Author Posted October 22, 2024 Royal sent me an update this morning: Hi there, Thanks for reaching back out. Due to the technical difficulties, our warehouse has reverted to a manual picking/shipping process. Orders are slowly being shipped out. Once shipped, you should receive an email with the tracking information. To answer your questions, At this time, I cannot guarantee a shipping time. Internal Software issue. Yes, we will be at the show. At this time, we have not released the details on any discount/promotions or sales at the show. Quote
95rxl650 Posted October 22, 2024 Posted October 22, 2024 Theyre confusion saved me over $100 on a jacket. lol 2 Quote
stoney Posted November 14, 2024 Posted November 14, 2024 On 10/22/2024 at 9:42 AM, stoney said: sounds like a hack and/or a virus causing the issue......should get an email soon stating your personal info was exposed but nothing of serious nature. Just received this, as I am sure many would have as well.......... Royal Distributing experienced a security incident on September 27, 2024. We thank you for your patience over the weeks that followed this incident and apologize for any inconvenience it may have caused you. We are pleased to confirm that we are now operating at a normal state. Royal has taken extensive precautions to respond to this incident and has been supported by field experts in cybersecurity. While our investigation has found no evidence that your personal information was misused, we believe the data accessed could have included personal details, including your name, residential address, telephone number, and email. All financial transactions with us are encrypted and managed by a third-party vendor, so we can confidently assure you that no financial information, such as credit card details, has been compromised. While the impact of this incident is limited, we encourage you to remain vigilant with any emails, texts, or phone calls requesting sensitive information, or prompting you to click on links or attachments—even if they seem to be from us, our affiliates, or someone familiar. This is to protect you against targeted phishing attempts. We sincerely appreciate your patience as we worked through this incident and restored our operations back to normal. Please do not hesitate to contact us at info@royaldistributing.com should you have any questions. - Royal Distributing Quote
Puggz Posted November 24, 2024 Posted November 24, 2024 On 10/22/2024 at 8:06 AM, coolbane said: Does anyone know what is happening at Royal distributing? I ordered a DID chain several weeks ago (stock item) and got an order number. I heard nothing further from them so I sent a follow-up email yesterday. I got the following response. I sent a second follow-up email and got no response, so far. Hi there, Thanks for reaching out. We are currently experiencing some company wide technical difficulties with our internal system. Due to the technical difficulties, our warehouse is currently behind causing orders to be delayed. Orders are slowly being shipped out. When your order ships, you should receive an email with the tracking information. We ask for your patience while we as a company work out a solution. Again, we apologize for the inconvenience. Please feel free to reach out if you have any questions or concerns. Ride Safe, They got hacked or some other serious IT issue. They need to spend some $$ and upgrade their infrastructure or it will continue to happen. Don't you just love the 21st century? 1 Quote
tricky Posted November 26, 2024 Posted November 26, 2024 On 11/23/2024 at 7:15 PM, Puggz said: Don't you just love the 21st century? On 11/23/2024 at 7:33 PM, RAMSOMAIR said: Not even a little bit X2 1 Quote
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